Terms & Conditions

TERMS AND CONDITIONS OF SALE:

By ordering products from Casper’s Electronics, you agree and understand the terms set forth in our TERMS AND CONDITIONS – as well as explicitly stated in our WRITTEN WARRANTY.

Casper’s Electronics makes every attempt to ship items order through its online store the same day the order is placed.  The cutoff time for same day shipping is 2:30 PM MST.  There are, however, sometimes delays due to a product being out of stock or various products that must be custom made.  Should there be any SUBSTAINTIAL delay in shipping your products, we will notify you via email.

RETURNS:  Are outlined in the below warranty.  Please understand that TOOLS and TEST EQUIPMENT as well as OEM PARTS and NON-RETURNABLE! 

PLEASE NOTE: SHIPPING TIMES (TIME IN TRANSIT, DELIVERY TIME, ETC.) ARE SOLEY THE RESPONSIBILITY OF THE CARRIER! 

IF UPS OR FEDEX IS CHOSEN AS THE CARRIER, THE DELIVERY SCHEDULE IS IN BUSINESS DAYS ONLY! (THEY DO NOT DELIVER ON SATURDAY OR SUNDAY).  IF USPS IS CHOSEN AS THE CARRIER, THEY DO NOT DELIVER ON SUNDAYS!  THIS MEANS IF YOU CHOOSE NEXT DAY AIR ON A FRIDAY, THE PACKAGE WILL NOT BE DELIVERED UNTIL THE NEXT BUSINESS DAY - MONDAY.  IF YOU CHOOSE 2 DAY AIR ON A THURSDAY, YOU WILL NOT RECEIVE YOUR PACKAGE UNTIL MONDAY (2 BUSINESS DAYS).  IF YOU REQUIRE SATURDAY DELIVERY, PLEASE CALL US TO MAKE ARRANGEMENTS AND UNDERSTAND THAT THERE ARE SUBSTANTIAL UPCHARGES FOR SUCH SERVICE. 

INTERNATIONAL ORDERS: Please be aware that some countries will assess and add duties and taxes onto packages delivered.  This is usually a charge sent to the customer (you) AFTER the shipment arrives.  Since these charges are based on local, state, and country taxes and fees, we have no way to calculate these fees.  You, the customer, will ultimately be responsible for incoming tariffs, fees, taxes, and duties.  

RETURN POLICY:

Here at Casper’s Electronics, we strive for perfection on each and every order.  If, for some reason, there is a problem with your order, we will make every effort to make it right. 

All products, with the exception of OEM (107xxx part numbers) or special order and custom parts, may be returned for full credit of the purchase price up to 15 days from date on invoice.  After 15 days period, returns are subject to a 25% restocking fee.  All returns after 15 days of invoice are required to have an RGA number that can be obtained by calling us. We can not accept returns after 30 days—except warranty repairs. 

At it's SOLE DISCTRETION, CASPER'S ELECTRONICS may choose to ship your package through a different carrier.  This is due to some shipping methods having limited package insurance options, extra-ordinary area surcharges, or lack of service for a specific delivery address.  Typically, any packages valued over $500.00 are shipped via UPS insured.

QUESTIONS: Prior to placing an order, you may choose to CONTACT US for any information pertaining to these terms and conditions or our limited warranty.  We are available M-F, 6:30 AM – 3:30 PM MST with the exception of holidays.

California Proposition 65 Disclaimer:  Some products sold by Casper's Electronics MAY contain a chemical known to the State of California to cause cancer, or birth defects or other reproductive harm.